If you are having an issue with your ONMO+ Pro Controller, we recommend first checking the controller FAQs in this Help Center, as many common setup, pairing, and troubleshooting issues can be resolved there.

If you still need help, open the Support option in Settings. This includes a troubleshooting flow that can help identify common issues before you contact an agent.

If the issue still is not resolved, a support agent will be available to assist you further.

Warranty / returns: Controller warranty and returns are handled through ONMO+. If your issue appears to be hardware-related and the troubleshooting steps do not help, please contact support first so the team can guide you on the next step.