If your save files are not loading, check the following:
- Verify your linked Steam account: Make sure the correct Steam account is linked in your ONMO+ settings
- Enable Steam Cloud saves: Open Steam, go to Steam Settings and then Cloud, and make sure Enable Steam Cloud synchronisation is turned on
- Wait for sync to complete: Cloud saves sync automatically on launch — if you see a sync in progress, wait for it to finish before loading your game
- Resolve sync conflicts: If Steam detects a conflict between your local and cloud save, you will be prompted to choose which version to keep. Select the most recent one to avoid losing progress
- Relaunch the game: If saves still do not appear, quit and relaunch the game to trigger a fresh sync
If the issue persists, please contact our support team via live chat.