Why does my controller keep connecting to the wrong device?

Each wireless mode remembers the last paired device. If the controller is auto-connecting to an unintended device, follow these steps:On the...

My controller is frozen or isn't responding

Try the following steps in order:Check battery: Ensure the controller is charged. Plug in via USB to charge if needed.Check the mode: Make s...

Why does my controller keep disconnecting during play?

Frequent disconnections are most commonly caused by low battery or an unstable wireless signal. Try the following:Charge the controller: Con...

How do I factory reset the Pro Controller?

To perform a factory reset:Locate the small Reset hole on the back of the controller (near the M2 button).Insert a pin or paperclip into the...

My controller is paired but not working in-game

This is usually a mode mismatch. Try the following:Verify you paired in the correct mode for your device (LED 1 for Android, LED 2 for iOS/m...

Is your controller not responding?

If your controller was working but stopped, or if it isn't being recognized at all, we can help you reset the connection.Try these fixes for...

My controller isn't being detected on the USB dongle

If you move your ONMO+ Pro Controller and USB dongle from one TV to another, the controller may sometimes need to be paired again with the d...